Returns & Refunds

Return & Refund Policy:

If you have an unused non-custom product in its original packaging, you can return it within 7 days to receive a full refund, excluding the shipping charge. Custom products are non-refundable.

Customer is responsible for shipping and a 15% restocking fee. Email sales@lookourway.com for all returns. No returns (for any reason) are accepted on custom orders (air dancers, flags, giant inflatables, banners, sidewalk signs, inserts, etc).

To initiate a refund, kindly fill out the form below with the email address of the order contact and the order number.

Custom Product Return Policy:

Under NO circumstance are returns accepted for any custom made product. This includes custom Air Dancers®, custom Feather Flags, custom giant inflatables, custom banners, custom tablecloths, custom sidewalk signs, custom inserts, custom pop up tents, custom LED pillars, custom inflatable costumes, and all other LookOurWay custom made products.

Our hardworking design staff spends hours designing high quality custom advertising products that work! When a customer orders a custom product, our staff, creates the concept, designs the layout, and generates all the files needed for production. Then the order is sent to our production team where more of our staff spend hours setting up our machinery, adjusting printing presses, and tweaking designs so that each custom product produced is perfect and will allow add value to the business or event the product is for.

We take great pride in producing high quality, effective, and innovative custom products. If we allow for orders to be cancelled in the middle of the process, we will not be able to sustainably design and produce the high quality custom advertising products that we do.