Returns & Refunds

Return & Refund Policy:

If you have an unused non-custom product in its original packaging, you can return it within 7 days to receive a full refund, excluding the shipping charge. Custom products are non-refundable.

Customer is responsible for shipping and a 15% restocking fee. Email for all returns. No returns (for any reason) are accepted on custom orders (air dancers, flags, giant inflatables, banners, sidewalk signs, inserts, etc).

To initiate a refund, kindly fill out the form below with the email address of the order contact and the order number.

Custom Product Return Policy:

At LookOurWay, our commitment to your satisfaction is unwavering. We understand the importance of custom-made products in enhancing your business, organization, team or event, which is why we dedicate extensive time and effort to designing and producing high-quality attention grabbing solutions tailored to your needs.

Please note that due to the unique nature of custom products, returns cannot be accepted. This includes a range of  customized items such as Air Dancers®, Feather Flags, giant inflatables, banners, tablecloths, sidewalk signs, inserts, pop up tents, LED pillars, inflatable costumes, and all other LookOurWay custom-made products.

Our dedicated design team invests hours in conceptualizing, designing, and preparing files for production. Subsequently, our production team meticulously executes each order, ensuring precision and quality in every custom piece. This meticulous process is essential to delivering effective and innovative custom products that elevate your brand or event.

While we understand the importance of customer satisfaction, allowing cancellations mid-process would compromise our ability to sustainably deliver the level of quality and excellence that defines LookOurWay. We remain committed to providing you with exceptional custom products that exceed your expectations and contribute to your success.

We take pride in the excellence of our products, we know that occasional defects may arise. Rest assured, should any manufacturing defects occur, we are committed to remaking the affected products.