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FAQ's

LookOurWay Frequently Asked Questions.  Please browse our Frequently asked questions page below. 


1.    How To Check The Status of My Order

2.    Does LookOurWay Sell Fan Blades Only?

3.    Fan Blade Replacement Instructions

4.    Air Dancer LED Light Kit Instructions

5.    Shipping Times - How Long Does It Take To Ship?

6.    Blower Warranty

7.    Air Dancer Warranty

8.    Custom Air Dancers - Order Instructions

9.    Custom Giant Inflatable Characters - Order Instructions

10.  LookOurWay Air Dancer Materials Specifications

11.  Click to View All Air Dancer Products

12.  Blower Switch Replacement Installation Instructions

13.  How To Use AirDancers Most Effectively 

14.  How Do I Setup My Giant Inflatable

15.  My Credit Card Was Billed by Torero Specialty Products LLC, Is This LookOurWay

16.  I Ordered A Custom AirDancer Set and Received The Blower, But Not The Custom AirDancer

17.  How Do I Assemble My Feather Flag And Pole Set?

18.  Do I Need A Ground Spike Pole Set or X Stand Pole Set For My Feather Flag?

19.  What Are The Electrical Specs of My Blower?

20.  Is There A Water-Resistant Air Dancer Blower?

21.  Can I Clean or Wash my Air Dancer?

22. What Material is my AirDancer Made Of?

23. Do We Do Rentals?

24. Do We Offer Reseller Accounts?

25. Do We Carry Replacement Fan Blades?

26. How Long Do Custom Designs Take?

27. What Size Blower Fits My Air Dancer? 

28. Do We Ship To Canada?

29. Do We Offer Expedited Shipping?

30. What Forms Of Payment Do We Accept?

31. What Is The Expected Lifetime Of My Air Dancer? 

32. Exact Pantone Or PMS Color?

33. Fraudulent Order Prevention Policy?


1. How Do I Check The Status Of My Order?: 

You will receive an email directly from FedEx with your tracking information when your order ships.   If you have placed an order onine or over the phone, please wait the full 2 business days for your order to ship.  If it has been over 2 business days from the time of order and you have still not received your tracking information, first, check your spam folder for the email from FedEx.  Often times, tracking info emails can be auto placed into spam folders.  If stil no tracking information has been receive, please email us at sales@lookourway.com (please reference your order number and the name the order was placed under). We will respond to your email with tracking information immediately.  


2. My Blower Fan Blade Broke - Does LookOurWay Sell Just the Fan Blade For the Blower?: 

Yes, we do.  We actually carry this replacement part in stock.  Here is a link to the product page where you can purchase directly (Click to View).   You can also view full installation instructions by clicking this link (click to view).   


3. Fan Blade Replacement instructions:
If you fan blade comes disassemble. Below are fan blade assembly instructions and then attached to this email are the fan blade Installation to the blower instructions.

A) Make sure you have the necessary parts

  • 1 Male circular plastic cup.
  • 1 Female circular plastic cup.
  • 3 fan blades
  • 3 long Bolts
  • 3 short Bolts
  • 6 nuts
  • 6 washers.

B)  Snap into place 3 fan blades spread out equally around the Male circular cup. Then place the Female circular cup on top. Note: Make sure to view old blade to make sure the fan blades are pointed in the correct direction.

C)  Insert Black center piece through the outside of the Female circular cup.

D)  Insert Long bolts through the holes located on the outside of the Male circular cup.

E)  Insert Short bolts through the holes located on the outside of the Female circular cup.

F)  Place washers on the end of the bolts.

G) Place nuts on the end of the bolts.

H) Tighten nuts.

I)  View the instructions attached for the installation onto the blower.
 


4. Air Dancer LED Light Kit Instructions:

To view the full detailed LED Light kit instructions, CLICK HERE.

air-dancer-led-light-kit.png

 


5. How Long Does My Order Take To Ship?: 

Orders are shipped within 2 business days.  All orders ship FedEx ground unless otherwise specified or shipping has been upgraded.   If orders delivery date is urgent please add the details of the rush needed in the "notes" section of the checkout form.  You can also call us at (866) 586-3888 or email us at sales@lookourway.com to inform us of the rush.  Please reference your order ID or Invoice number. 


6. Whats The Warranty On LookOurWay Blowers?: 

Click Here to view the full LookOurWay blower warranty.  All warranty information can be found at this link.  


7. Whats The Warranty On LookOurWay Air Dancer Attachments?: 

Click Here to view the full LookOurWay blank Air Dancer warranty.  All air dancer attachment warranty information can be found at this link.   


8. How to Order a Custom Air Dancer: 

First search all of our listed custom air dancers by clicking this link.  If you find the one your looking for, please purchase directly from the site.  Remember we can create any custom air dancer and put any custom lettering and any logo onto any air dancer.  So if you don't find the custom air dancer your looking for, call us (866) 586-3888.  We'll get you a quick quote and be able to do some computer generated mockup drafts of your desired custom air dancer.  You can also just click the chat button located in the top right corner of all the pages on the www.lookourway.com site.   We're happy to talk to you about your custom air dancer project. 


9. How to Order a Custom Giant Inflatable Character: 

This is the same process as ordering custom air dancers.  First, search all of our listed giant inflatables by clicking this link.  If you find the one your looking for, please purchase directly from the site.  Remember we can create any custom giant inflatable character, so if you don't find the character you're looking for, call us at (866) 586-3888.  We'll get you a quick quote and after payment has been made we'll be able to do some computer generated mockup drafts of your custom giant inflatable.  You can also just click the chat button located in the top right corner of all the pages on the www.lookourway.com site to talk to one of our inflatable designers.   We're happy to talk to you about your custom giant inflatable project.  


10. What are LookOurWay Brand Air Dancers Constructed With: 

LookOurWay brand air dancers are constructed with high strength polyamide nylon silk with added tarpaulin. The added tarpaulin brings added flex properties that ensure a longer lasting and more flexible rip-proof product.  The special formula of air dancer material used by LookOurWay brand inflatables has been formulated by over 5 years of experimentation and constant improvement to our existing materail.  We publish the material make-up of our air dancers without fear of imposters, because we know it's just too expensive for others to use.  The material has been specially formulated for LookOurWay and no other company can create this high quality material at a cost effecitive rate.  LookOurWay air dancers are simply the best value, best style, and best performance. 


11. Click Below to View All Air Dancer Products:   

air-dancer-collection.png  


12. Blower Switch Replacement Instructions: 

    air-dancer-blower-switch-replacement-instructions.png    


13. How To Most Effectively Use My Air Dancer: 

Be sure to utilize the air dancer or advertising product to it's fullest potential.  We recommend finding a safe, open, and accessible area to setup the advertising inflatable.  To continually re-attract new customers, we recommend that the air dancer is moved to different locations regularly. In addition, it is extremely effective to keep on-hand, several different color or message air dancers and to constantly rotate them into use, so passer-by-ers will have something new and different to be attracted to.  Lastly, having an old or dirty air dancer displayed in front of a retail location, does not give the best impression of the business.  We recommend to keep the air dancer clean and to continually re-order to ensure you have the cleanest, best looking product on display in front of your retail location.  


14. How Do I Setup & Take Down My Giant Inflatable:  

Visit this link for PDF instructions: http://www.lookourway.com/product_images/giant_inflatable_owners_manual.pdf


15. My Credit Card Was Billed by Torero Specialty Products LLC, Is This LookOurWay:  

All purchases made from www.lookourway.com will show up on credit card statements as "Torero Specialty Products LLC". If you are inquiring about a credit card charge from this merchants name, pleaes compare your emailed receipt for the order placed on www.lookourway.com to the charge on your credit card statement.  They are the same.  

ation.  


16.  I Ordered A Custom AirDancer Set and Only Received The Blower, But Not The Custom AirDancer Yet:

To expedite the process of receiving your custom air dancer and blower, we ship the air dancer blower out via FedEx Ground as soon as the order comes in. The inflatable sky dancer blower box weights 42 pounds and it rarely makes sense to pay the extra money to ship it any faster. Because the custom air dancer by itself is so light weight, we are able to express ship it to the customer upon completion, allowing us to deliver on customer orders sin less than two weeks. Don't be alarmed when your custom air dancer is not in the sky dancer blower box, it will be there shortly. Thank you for shopping with LookOurWay! We really appreciate your business and look forward to helping you generate attention.


17.  How Do I Assemble My Feather Flag And Pole Set?

Inside the box you will receive 3 straight poles of different widths, an arched pole (arch pole can come in 2 pcs), and either a ground spike or X stand.

The easy way to assemble the feather flag pole set is to know the straight poles get progressively more narrow the higher up they get. Start with the the straight pole that has the largest width and place this at the bottom. Then assemble the next widest by connecting it to the base, and finally the most narrow pole will be at the very top.

Take the side of the flag that contains the sleeve that runs down the entire side. Slide this into the very top and thread it all the way down to the bottom. Once you have the 4 piece pole and flag connected, insert this completed piece into either the ground spike or X stand and you're ready to go. Watch the customers roll in!


18.  Do I Need A Ground Spike Pole Set or X Stand Pole Set For My Feather Flag?

Before you make your purchase, you should evaluate where you feather flag is going to be set up. If you are going to place your feather flag and pole set on grass, or dirt, you will want the pole set with the ground spike. The product stabs into the ground up to 18 inches to keep the flag securely fluttering in the wind.

If you are planning on use the feather flag on concrete, indoors, or a solid dirt base, we recommend the X stand. This heavy duty and wide base is designed strong enough to withstand the conditions on its own.

In the rare occasion you need to mount the poles on a fence or on the side of a building, please give us a call as we have a limited number of other mounting pieces available. Contact LookOurWay at 866-586-3888.


19.  What Are The Electrical Specs of My AirDancer® Blower?


20.  Is there a water resistant Air Dancer blower?

Yes, LookOurWay has specially designed the all-new 12" diameter & 18" diameter Air Dancer blower models, with all the electrical components fully enclosed and sealed.  In addition, these water-resistant blowers use only aluminum, zinc, and stainless steel fixtures and hardware to avoid any rust or corrosion from exposure to moisture.  These new water resistant AirDancer blowers are ideal for farm use, night time use, winter time use, and use in humid environments.  Click the links below to the specific product pages.  In addition, watch the water resistant blower video to see a summary of the new products.

 


21.  Can I Clean or Wash my Air Dancer?

Yes, you can wash your air dancer using cold water and only in a front loading washing machine. Make sure it is a front loading, not a top loading washing machine though. The air dancers can potentially get tangled in the older top loading models, so we do not recommend using those.  Use a very small amount of mild (non-bleach) detergent to avoid any discoloration or fading.  You also can hadnwash your AirDancer in mild soap and water.  Do not machine dry your air dancer, hang dry it only.


22.  What Material is my AirDancer Made Of?

LookOurWay AirDancers are made of a non-rip nylon based material with added taurpaulin. This allows the airdancers to have a bit of flex ensuring better dancing motion and longer life. 


23.  How Much Power Does My AirDancer Consume?

The 18in diameter air dancer blower uses only 7.5 amps. The 12in diameter blower requires only 5.8 amps to power.


24.  Is It Possible to Run My AirDancer Off Of A Generator?

Yes, absolutely. If you are to far away from a standard outlet, you can use a generator to power your AirDancer. Both gas or propane generators can be used. The 18in blower draws 7.5 amps and the 12in diameter blower draws 5.8 amps.


25.  Is It Possible to Run My AirDancer Off Of A Generator?

You can run your AirDancer more than 8 hours a day. The amount of use and weather conditions will determine how long the air dancer will last, but the AirDancer is designed to be used all day without any concern.


26.  Can I Use My AirDancer In The Rain?

Only certain models of LookOurWay AirDancer blowers can be used in the rain. BE CAREFUL, and ensure you're using the Weather-Resistant Blower models, before use in the rain or times of moisture.  If you plan to have your AirDancer out in the rain, we recommend the LookOurWay Weather-Resistant Blower. The commercial grade motor is rated IP44, which means the unit can handle water splashing from all angles (view blog post about this product). Check out this video to see the LookOurWay water resistant blower in the most extreme conditions - CLICK TO VIEW.


27.  Can I Use My AirDancer In The Snow?

Yes, the air dancer can be used in the snow.  Similar to the rainy conditions though, you need to be careful with your blower motor. We suggest the water/weather resistant motor so you can put our your AirDancer and not worry.  


28.  What Is My AirDancers Warranty?

All AirDancers include a 90 day warranty against manufacturing defects. All AirDancer motors include a one year warranty. The non-water resistant motors are not covered under warranty if damage occurs due to water damage. Click to view full warranty info.


 29. Do We Do Rentals?

No, our products are for purchase only. Pricing for our Air Dancers are discounted off retail pricing. It would be more beneficial to purchase our AirDancers rather than rent them, often times renting them cost the same as purchasing the product.


30. Do We Offer Reseller Accounts?

If you are interested in becoming a reseller or want to find out more information how to become a reseller. Please contact us @ sales@lookourway.com or give us a call (866)586-3888.


31. Do We Carry Replacement Fan Blades?

Yes we carry replacement fan blades. Our replacement fan blades only fit LookOurWay branded blowers. We guarantee our airdancer blowers are the best on the market. We receive many phone calls asking if we have replacement fan blades for other branded blowers and our fan blades only fit our brand. It’s safe to say you should carry our blower for your Air Dancer!


32. How Long Do Custom Designs Take?

All custom designs take up to two weeks to arrive to your door, after approval of mock-up design. Please keep in mind of deadlines in order to account for arrival of your custom Air Dancer.


33.  What Size Blower Fits My Air Dancer?

9” diameter blower fits a 6FT Air Dancer
12” diameter blower fits a 10FT Air Dancer
18” diameter blower fits a 20FT Air Dancer


34. Do We Ship To Canada?

Yes, for all orders shipping to Canada please call us (866)586-3888.


 35. Do We Offer Expedited Shipping?

Yes, to place an order with expedited shipping please give us a call (866)586-3888.


 36. What Forms Of Payment Do We Accept?

We accept all major credit card companies such as: American Express, Discover, MasterCard and Visa. We don’t accept Money orders, checks or POs.


 37. What Is The Expected Lifetime Of My Air Dancer?

Our Air Dancers are all made out with high strength polyamide nylon silk with added tarpaulin. The lifetime depends on environment and weather conditions, so you can expect the highest quality and lifetime from our Air Dancers.Our Air Dancers are all made out with high strength polyamide nylon silk with added tarpaulin. The lifetime depends on environment and weather conditions, so you can expect the highest quality and lifetime from our Air Dancers.


38. Can you make a custom air dancer to an exact Pantone or PMS color?

Yes, for all colors not listed on our website please contact (866)586-3888 us for a quote.


 

39. Fraudulent Order Prevention & Order Screening Policy

LookOurWay has input several security parameters in place about any suspicious transactions that could potentially be fraudulent or placed using a stolen credit card. LookOurWay reserves the right to request additional verification to validate the authenticity of online orders. LookOurWay may ask for a current, government issued photo ID, before releasing the shipment of the order. We have this policy in place to ensure the ultimate security for our customers..


 

 

Questions & Phone Orders

Questions & Phone Orders

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Call us: (866) 586-3888

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